Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds.

So with so much at stake, let’s improve your customer service!

Great Customer Service Takes Empathy

After sharing a personal story of customer service, it’s asked ‘Can empathy can be taught?’

Is ‘Good Enough’ Customer Service Good Enough For Your Business?

If you answered ‘sure,’ you should probably read Micah Soloman’s article.

Tips For Taking the Customer Experience to the Next Level

Smart Business spoke with Jasmine Green, Vice President and Chief Customer Advocate at Nationwide, about how to make strong customer service even stronger in today’s world.

Best Practices For Online And Ecommerce Customer Service

Though many seasoned professionals may have mastered the art of pleasing people face to face, virtual customer service places somewhat of a twist on traditional methods. Take a moment to learn a few things about the new standard for customer service practices in the world of online and e-commerce business.

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