Skip to content

Tourism Best Practices – Campaigns, Events and World’s Best Websites

  • 2 min read

Tourism professionals at Convention and Visitors Bureaus – CVBs (or Destination Marketing Organizations – DMOs) are implementing some innovative programs to increase visitation in their destinations. We call them Tourism Best Practices. City Island Included in ‘Island Hopping’ Promotion NYC & Company launched a new campaign called Island Hopping, highlighting the exciting features found on the six smaller islands within the city. ‘Quincy Off the Record’ a Great Promotional Tool Quincy (IL) CVB begins “Quincy Off the Record: The Famous and Infamous 13”. The campaign brings to light people, incidents and items with a tie to the region. More events… 

Twitter Tips to Improve Your Twitter Marketing

  • 3 min read

With all the focus on Facebook, Twitter is often the forgotten social media outlet. More recently, Facebook and Instagram accounts are connected to Twitter so we “don’t forget to tweet.” (We believe that’s a bad idea. We wrote about why you should disconnect your accounts.) With a little attention and care, you can get more followers and increase engagement on Twitter exposing your destination or business, and attracting more customers. People also won’t SMH at your cryptic tweets from Facebook. Here are eight tips and tricks to improve your Twitter marketing. Try to make your tweets informative, useful, or funny.… 

Email Marketing – 5 Tips to a Strategy; 10 Tips to Creative Emails

  • 2 min read

Email marketing is consistently ranked as the best channel in terms of return on investment. 68% of companies rate the channel as ‘good’ or ‘excellent’. (1) For every $1 spent, email marketing generates $38 in ROI. (2) Email is 40 times more effective at acquiring new customers than Facebook or Twitter. (3) Need more? Email Still The King Of ROI, Says DMA Email marketing remains the best digital marketing channel for return on investment, according to the Data & Marketing Association’s (DMA) latest Response Rate Report. 5 Tips for Creating an Effective Email Marketing Strategy Whether you’re starting from scratch or salvaging a program that’s lost its… 

Social Media – More Than Likes, The Right Platforms and Learn from Buffer’s Mistakes

  • 2 min read

What is all this social media about? Reality stars and their lives? GIFs? For business, is it sales, sales, sales? Are you only watching the likes and shares? Missing out on the relationships and connections? Kevin O’Keefe reminds us Social Media is More About Connections Than The Information and Likes Now, which platform? Huffington Post breaks them down: Social Media for Small Business: Which Platforms are Right for You Not sure where to start with social media for your small business? Don’t fret, here is a simple breakdown of the most popular platforms and how your small business can maximize… 

Customer Service – The One Phrase, Acronym and Secret

  • 2 min read

Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds. Want to improve your customer service? Improve Your Customer Service with One… 

Tourism Best Practices – VR, Festivals and $1m for Ideas

  • 2 min read

Tourism professionals at Convention and Visitors Bureaus – CVBs (or Destination Marketing Organizations – DMOs) are implementing some innovative programs to increase visitation in their destinations. We call them Tourism Best Practices. To start, Anaheim using new technology to promote their destination… Tourism Bureau Promotes Anaheim With a Virtual Reality Tour Visit Anaheim is taking Samsung Oculus virtual reality systems to conventions to give visual tours of what you can see on a trip to the city. More CVBs create festivals to draw visitors: All Ages Tap Along During Fiddlers on the Route Festival Berkeley County’s Odd and Offbeat On Hand… 

Email Marketing – Consumer Insights and 17 Tips to Help

  • 2 min read

Email marketing is consistently ranked as the best channel in terms of return on investment. 68% of companies rate the channel as ‘good’ or ‘excellent’. (1) For every $1 spent, email marketing generates $38 in ROI. (2) Email is 40 times more effective at acquiring new customers than Facebook or Twitter. (3) In order to realize that ROI, Email Marketing Must Be Mobile, Automated & Personalised to Deliver ROI Three ways brands can capitalise by taking their email marketing to the next level. Email Marketing: What’s Old is New Again Email marketing isn’t really making a comeback, but instead showing back up as one of the most… 

Customer Service – 16 Blunders and Worst Practices; 9 Tips to Fix Them

  • 2 min read

Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds. Want to improve your customer service? Here’s Five Customer Service ‘Worst… 

Tourism Best Practices – Ice Rinks, Apps and Coloring Books

  • 2 min read

Tourism professionals at Convention and Visitors Bureaus – CVBs (or Destination Marketing Organizations – DMOs) are implementing some innovative programs to increase visitation in their destinations. We call them Tourism Best Practices. Ice Skating Rink Coming Back to Downtown Stillwater This Winter The DMO takes the lead in creating destination activities during the holidays. NYC & Company Provides More Accessible Travel in the City New York City’s destination marketing organization announced its new app for making the Manhattan travel experience more accessible for visitors. New Dairy Store to Host Tourism Takeover Stevens Point Area CVB hosts a “Tourism Takeover,” an event that encourages…