Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds.

Want to improve your customer service? Improve Your Customer Service with One Simple Phrase

To elevate your customer service offering and start raking in the recurring revenue, focus less on how your daily interactions can benefit you and more how you can help others.

Or remember this acronym: L.A.S.T.

In Customer Service, L.A.S.T. Comes First

Thinking about customer service as L.A.S.T. might just be a good thing. Ask anyone who works or once worked at Chick-fil-A, they will likely be able to spout off what that acronym means.

The Secret To Becoming A Customer Service-Focused CEO? The Buck Has To Stop With You

When customers are in distress, the buck has got to stop with (the CEO)–in part because customers demand it, and in part because of the example that you set for your employees.

Finally, this editorial is a good reminder of how you should always Make Customer Care a Top Priority

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