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Customer Service – Best Reads Week of May 28

  • 2 min read

Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: Why the need to focus on customer service? Poor Customer Service Costs Companies $75 Billion Per Year, Study Finds The foundation of customer service success? Listening. Here’s why. You may be proficient in your line of business, but proficiency is useless unless you start to listen to your customers, determine their problems, develop a set of reasonable solutions and then execute and deliver them. Did Customer Service Help Chewy Rake In A Hefty Price Tag? Chewy hangs its… 

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Tourism Best Practices – Week of May 29

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Tourism professionals at Convention and Visitors Bureaus – CVBs (or Destination Marketing Organizations – DMOs) are implementing some innovative programs to increase visitation in their destinations. We call them Tourism Best Practices, named one of the “Top 15 Tourism Marketing Blogs And Websites To Follow in 2018.”   The Orange (TX) CVB looks to boat races to drive tourism. It’s the Fifth Annual “Shootout on the Sabine.” DMOs take the lead in destination development. Most recent example? Augusta tourism leaders proposing a golf cart ordinance for their downtown. The personal transportation vehicles would help transport visitors. CVBs continue to host annual… 

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Customer Service – Best Reads Week of May 21

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Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: Why Good Customer Service Is Imperative For Business Success In order to satisfy and build loyal customers, we need to start inside out. We need to build a culture of excellence within our team so that they serve with passion. The Five Keys To A Better Customer Service Strategy In the world of business, it is not so much what you offer that counts but how you offer it. The above article has how you can create a… 

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Tourism Best Practices – Week of May 21

  • 2 min read

Tourism professionals at Convention and Visitors Bureaus – CVBs (or Destination Marketing Organizations – DMOs) are implementing some innovative programs to increase visitation in their destinations. We call them Tourism Best Practices, named one of the “Top 15 Tourism Marketing Blogs And Websites To Follow in 2018.”   Visit Tampa Bay Unveils New Public Art in Downtown Tampa Commissioned by the DMO, the piece is expected to attract vacationers in search of a memorable photo opportunity. The Almosa, Colorado, DMO offers a photo booth as their photo opportunity / social media interaction. GOTL Opens ‘The Strip’ For The Summer With Parade… 

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Customer Service – Best Reads Week of May-7

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Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: Five Ways To Improve Your Customer Service For Little Or No Money Five highly effective, low- or no-cost ways to amp up the quality of your customer service experience. Classic Customer Service Techniques That Still Deliver Today Keep your customers coming back for more with these classic customer service techniques that still deliver today. Excellent Restaurant Customer Service Drives Customer Loyalty While written for the restaurant industry, any industry can adapt these customer service tips that will inspire customer… 

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Tourism Best Practices – Week of May 7

  • 2 min read

Tourism professionals at Convention and Visitors Bureaus – CVBs (or Destination Marketing Organizations – DMOs) are implementing some innovative programs to increase visitation in their destinations. We call them Tourism Best Practices. Many DMOs are recognizing National Travel and Tourism Week this week… Emporia, KS, hosts a Wild Card Tour Kenosha, WI, hosts Tourism Week Free Days Effingham, IL, goes off the U.S. Travel theme and hosts a “Then And Now” Photo Contest Dayton, OH, to recognize tourism “ambassadors” Laredo, TX, will host destination training Victoria, TX, will host a Crossroads Crosswords Challenge Preble County, OH, posts banners to remind… 

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Customer Service – Best Reads Week of April 30

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Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: 4 Customer Service Myths That Are Holding Your Business Back There are still a lot of misconceptions about how to handle different situations or how certain scenarios could play out. Above are four of the most damaging customer service myths that are affecting businesses today. Identifying Customer Service Pain Areas and How to Solve Them In the article above, the customer service pain areas of the customers – some pressing issues, urgent needs and what could be the… 

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Tourism Best Practices – Week of April 30

  • 2 min read

Tourism professionals at Convention and Visitors Bureaus – CVBs (or Destination Marketing Organizations – DMOs) are implementing some innovative programs to increase visitation in their destinations. We call them Tourism Best Practices. DMOs are preparing events for National Travel and Tourism Week, May 6-12… Dodge City, KS will celebrate Train Day in conjunction with NTTW Emporia, KS will host a Wild Card Tour Pearland, TX throws a Block Party Norman, OK hosts a Tourism Luncheon While not related by NTTW, this promotion by the Fort Lauderdale (FL) CVBs is worth copying noting…2-for-1 Summer Deals at 45 locations. Other events to… 

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Customer Service – Best Reads Week of April 23

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Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: A Checklist for Superior Customer Service When your goal is building a world-class customer service organization delivering superior customer service, checking these items off this top 10 list will be especially gratifying. 10 Effective Ways To Transform Your Customer Service And Customer Experience 10 truly transformational steps that Micah Solomon often suggests to clients (as a customer service consultant), that can make deep and lasting change for your company or organization. Empathy – A Two-way Street in Customer Service… 

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