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Customer Service – Best Reads Week of December 4

  • 2 min read

Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: The 6 Keys to Quality Customer Service How can you ensure that your customer service will actually grow your business? The article above with six secrets that can lead to rapid (and lasting) growth. 11 Keys to Outstanding Customer Service While written for landscapers, these 11 keys are valuable for any industry. 4 Customer Support Metrics that Drive Growth Which metrics will extract the most valuable data for your support team? The article above with four that… 

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Tourism Best Practices – Week of December 4

  • 1 min read

Tourism professionals at Convention and Visitors Bureaus – CVBs (or Destination Marketing Organizations – DMOs) are implementing some innovative programs to increase visitation in their destinations. We call them Tourism Best Practices. Tourism Campaign to Boost Australian Coast Visitors Albany Australia launches destination marketing campaign. While Canada Works on Niche Tourism Efforts CVBs take the lead on destination development: New Signage in Cabarrus Guides Tourists to Attractions Tourism, City Talk Sports Park   In the event marketing realm… Greater Miami Convention And Visitors Bureau Celebrates 4th Annual ART OF BLACK MIAMI Campaign Holiday Fun Abounds with DLT’s Latest Offering  WinterGlo Festival… 

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Holiday Customer Service Essentials

  • 4 min read

We shared an article a few weeks ago that offered six holiday marketing strategies that drive ROI. The first one was “provide additional holiday staff and superior customer service.” That’s sound advice, but what the article lacked was tips on what “superior customer service” entailed. ‘Make a better meal.’ ‘Clean the hotel rooms better.’ ‘Run a faster 5k.’ They all need tips, coaching, and guidance. We thought about the best tips to offer this time of year. Even polled our hospitality friends here in OKC. This stressful time of year when, on top of your job, you’re juggling shopping, kids’… 

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Email Marketing – Best Reads Week of November 27

  • 2 min read

Each week, we read a number of articles on email marketing from online sources. Below, the top reads from the following week: How to Get Started with Email Marketing (And Why You Should) How do you get started with email marketing? You can do that in 4 simple steps. 3 Simple Rules for Effective Email Marketing Think about the best days and times to send your emails, provide quality content and track your open rates. 6 Ways to Turbocharge Email Marketing Here are six ways to fulfill your organization’s business and marketing objectives while standing out in a jam-packed yet… 

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Social Media – Best Reads Week of November 27

  • 2 min read

Each week, we read a number of articles regarding social media from online sources. Below, the top reads from the following week: Social Media Strategy: It’s More Than Just Posting Giving your social media accounts a little more attention on a daily basis will help your event business tremendously once you know exactly what to look for each day. 28 Social Media Marketing Tips: The Expert Roundup Want results when marketing on social media? Check out these tips gathered from social media stars around the web. 17 B2B Social Media Campaigns to Learn from in 2017 Highlighting the best B2B… 

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Customer Service – Best Reads Week of November 27

  • 2 min read

Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: These Two Customer Service Formulas Can Improve Employee Performance By 100% Even the most engaged, best-intentioned employees (and their managers) can benefit from knowing a couple essential expert formulas that will improve their customer service performance day in and day out. 4 Interesting Ways to Improve Customer Service There are ways or strategies to employ to improve your customer service as an organization and keep your customers feeling valued, happy and satisfied that their needs are being… 

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Tourism Best Practices – Week of November 27

  • 2 min read

Tourism professionals at Convention and Visitors Bureaus – CVBs (or Destination Marketing Organizations – DMOs) are implementing some innovative programs to increase visitation in their destinations. We call them Tourism Best Practices. New Tourism Tool Available to Keweenaw (MI) Businesses Copper County Certified is a program to get people who work in the service industry all on the same page, so that the tourist is left with a good impression of the Keweenaw, and naturally would want to come back and explore even more on their next visit. Charleston Debuting Shop Local Campaign A campaign, backed by the Charleston CVB, and… 

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Email Marketing – Best Reads Week of November 13

  • 2 min read

Each week, we read a number of articles on email marketing from online sources. Below, the top reads from the following week: 5 Tips For Creating A Black Friday Email Marketing Campaign To stay ahead of the competition, it’s crucial that you develop a solid email marketing campaign for Black Friday and Cyber Monday. How to Stand Out in an Overstuffed Inbox This Holiday Season Constant Contact uncovered key insights around consumer behavior and email marketing around the start of the holiday shopping season. Check out the infographic in the article above to find out how to stand out in an overstuffed… 

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Social Media – Best Reads Week of November 13

  • 2 min read

Each week, we read a number of articles regarding social media from online sources. Below, the top reads from the following week: 5 Tips for Running Your Company’s Social Media Program The author summarizes his chat with two of (his) savviest social media friends in order to get their thoughts on the basics of establishing a social media program for your business. 10 Most Common Facebook Mistakes We’ve compiled 10 of the most common Facebook mistakes.  Correct these and relieve yourself of the social media frustrations. 4 Tools to Simplify Your Twitter Marketing Want to streamline your Twitter workflow and… 

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