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Customer Service – Best Reads Week of December 4

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Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: The 6 Keys to Quality Customer Service How can you ensure that your customer service will actually grow your business? The article above with six secrets that can lead to rapid (and lasting) growth. 11 Keys to Outstanding Customer Service While written for landscapers, these 11 keys are valuable for any industry. 4 Customer Support Metrics that Drive Growth Which metrics will extract the most valuable data for your support team? The article above with four that… 

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Customer Service – Best Reads Week of November 27

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Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: These Two Customer Service Formulas Can Improve Employee Performance By 100% Even the most engaged, best-intentioned employees (and their managers) can benefit from knowing a couple essential expert formulas that will improve their customer service performance day in and day out. 4 Interesting Ways to Improve Customer Service There are ways or strategies to employ to improve your customer service as an organization and keep your customers feeling valued, happy and satisfied that their needs are being… 

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Customer Service – Best Reads Week of November 13

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Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: Three Ways To Avoid Customer Rage At some point more than half of customers will experience a problem requiring assistance. So what’s the best course of action to respond to issues not only in the moment but long-term? Interview: How Customer Service Affects Brands Customer Service can have profound effects on the marketing of brand, both negatively and positively. A new platform has been devised called HelpU to help businesses. To discovery more we spoke with Nick… 

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Customer Service – Best Reads Week of November 7

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Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: Why Customer Service Should Be Top of Your Priorities Insurance Business interviews Paul Baxter, head of direct at Markerstudy, to get some tips on how the insurance industry should be using new technologies. Try Your Best to Please Even Difficult Customers What do you do when your customer service, then your service recovery tactics, have deemed pleasing a customer impossible? The above article has steps in dealing with difficult customers. Five Keys For The Customer Journey Let’s give your staff five… 

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Email Marketing – Best Reads Week of October 30

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Each week, we read a number of articles on email marketing from online sources. Below, the top reads from the following week: Why Email Marketing Is The #1 Thing Businesses Should Prioritize Businesses have little to no control whatsoever when it comes to communicating with their audiences unless they pay to play (on social media.) What’s a business to do? Holiday Email Marketing Trends and Tips for 2017 From the Experts The article above has some of the best holiday email marketing tips from the experts that will help you make this year’s holiday the best yet! Holiday Email Marketing Insights from… 

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Customer Service – Best Reads Week of October 30

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Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: Delivering Great Customer Service With a Minimal Customer Support Team As a growing company with a small team, providing top notch customer service on a shoestring budget can feel like a losing game. How do you keep up? 5 Ways To Build a Great Customer Service Team Yaniv Masjedi, CMO for Nextiva, shares five fundamental tips that Nextiva has deployed to help spur its own phenomenal growth. 5 Ways to Spot a 5-Star Customer Service Rep Whether you own… 

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Email Marketing – Best Reads Week of October 23

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Each week, we read a number of articles on email marketing from online sources. Below, the top reads from the following week: Be Human: 10 Email Marketing Tips At a recent Forum, Michael Barber, Founder, Barber & Hewitt, reminded attendees of some of the basics you should keep in mind for creating a winning B2B email strategy. Deck The Halls With Email: A Holiday Guide The article above has suggestions on holiday emailing and social media use from consultant Ryan Pinkham. The Ultimate Guide To Measuring Email Marketing Success: 12 Key Metrics Email marketing should be at the center of your e-commerce… 

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Customer Service – Best Reads Week of October 23

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Each week, we read a number of articles from online sources. Below, the top reads on customer service from the following week: Customer is King: 11 Business Tips From Safaricom Customer Operations Director Jannet Atika, Director of Customer Operations at Safaricom lets you in on some of the methods to ensure your customer service is top notch and the clients keep coming back. Take a Page from These Fortune 500 Companies to Improve Your Customer Service Observing how some of the biggest companies in the world provide first-rate customer service can help your business reach new heights. 3 Leading B2B… 

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Email Marketing – Best Reads Week of October 16

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Each week, we read a number of articles from online sources. Below, the top reads from the following week: 7 Powerful Strategies to Fine-Tune Your Email Marketing Email isn’t dead, but you may need to revive your outdated techniques. The article above has seven powerful strategies to ignite your email marketing. 8 Tips to Drive a Successful Email Marketing Campaign The article above outlines eight of the best tips to help you drive a successful marketing campaign through your emails, that are especially garnered for an automotive company, but apply to any industry! These 15 Tips Will Help Your Email… 

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