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Customer Service – Best Reads Week of February 26

  • 2 min read

Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: Customer Service Is More Important Than Ever for Brands In the age of social media, where brand reputations either can be made or destroyed with a single tweet, excellence in customer service has never been a more powerful differentiator for the world’s leading brands. 7 Creative Customer Service Tips From the Experts What do experts believe will set online businesses apart from the competition in 2018 when it comes to delivering a unique experience. Connect the Dots: Serving… 

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Email Marketing – Best Reads Week of February 19

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Each week, we read a number of articles on email marketing from online sources. Below, the top reads from the following week: Why email marketing in the first place? Why Email Marketing is Real Secret Weapon to Grow Market Trend Why could email marketing potentially be the ace up on your sleeve? Five reasons… How To Get Started With Email Marketing There are many good reasons for your business to do email marketing. Once you decide to add this to your marketing mix, do these three things next. More on not using your using a personal email account — like Gmail, Outlook,… 

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Is Your Website Working For You?

  • 4 min read

Is your website a little more than an online placeholder? Is it effectively drawing visitors, keeping them on the site, and converting them to customers? It is time your website start working for you and help you grow your business. With millions of searches being done every day, you should start to take advantage of the huge potential consumer base for the online market. Review this checklist to help you make sure your site is doing what it should for your small business. The 10 things your website should do for you: Present a professional image of your company. A… 

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Customer Service – Best Reads Week of February 19

  • 2 min read

Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: Customer Service Is The New Marketing People place more stock today in what they experience directly with your company, what their friends have experience, and what the people they listen to online have experienced. Customers Are Looking At Overall Experience A Business Provides Think beyond merely selling products and services to the overall experience the customer has when visiting your store or website. The article above has ways to create a consistent pattern of providing excellent customer service.… 

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Email Marketing – Best Reads Week of February 12

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Each week, we read a number of articles on email marketing from online sources. Below, the top reads from the following week: Why Your Business Should Use Email Marketing Email has several advantages over other types of online marketing. The article above looks at a few of them. A Simple Guide To Setting Up Your First Email Campaign If you’re new to email campaigns, the article gives you a simple tutorial on how to get the important things right, and from here you can improvise further as much as you wish. How to Increase Open Rates with These 7 Email… 

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Customer Service – Best Reads Week of February 12

  • 2 min read

Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: The 3 Faces of Customer Care Some companies do a great job of putting the customer first and growing. Some don’t. The article above has several examples of what some companies are doing right and wrong. What Is Good Customer Service Anyway? What a company can control is their response when things go wrong. And if that response isn’t up to scratch, customers will simply switch. Secrets to Providing The Best Customer Service in The Modern Workplace Providing… 

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Email Marketing – Best Reads Week of February 5

  • 2 min read

Each week, we read a number of articles on email marketing from online sources. Below, the top reads from the following week: Is Email Marketing Dead? 5 Things To Know About Email Marketing! Email marketing is far from dead. As a matter of fact, it’s alive and well and doing fine and there’s five parts that you really need to think about. 5 Email Marketing Tips To Stand Out In The Inbox The above article has some things to consider to bring some ‘oomph’ to your audience’s inbox. Woo Subscribers With Email Marketing This Valentine’s Day Make the most of… 

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What’s Your Purpose? Inspiration from Leadercast

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Sometimes you just need a pep talk. That “win one for the Gipper” speech that gets you fired up. Mine came through Leadercast Women hosted by the RSC@OKC Innovation Station. Through the nine national speakers and the panel discussion featuring local leaders, we were challenged to find our purpose. MANY takeaways and rich nuggets of inspiration. I found these to be the top ten: Are we curious enough to find something bigger than us to make an impact? Find your purpose. ~ Molly Fletcher Are you curious enough to ask tough questions of your previous clients, of previous sponsors, of previous volunteers? It… 

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Customer Service – Best Reads Week of February 5

  • 2 min read

Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: Believe customer service doesn’t have that big of an effect on business? Consider this headline: Customer Service and iPhone Costs Dent BT’s Earnings​ Customer service in part sent shares in Britain’s biggest broadband and mobile provider to a five-year low! We read more and more rants columns about poor customer service – What happened to true customer service? Here’s 3 Ways to Improve Customer Service in 2018 Tips to help you develop the level of service that today’s consumers demand.… 

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