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Tourism Best Practices – Week of February 26

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Tourism professionals at Convention and Visitors Bureaus – CVBs (or Destination Marketing Organizations – DMOs) are implementing some innovative programs to increase visitation in their destinations. We call them Tourism Best Practices. A Nebraska CVB helps an attraction develop their tourism plan so the Nebraskan can share his slice of heaven along Platte with visitors who pay to watch sandhill cranes New marketing campaigns: Charleston’s From The Hip Wyoming’s That’s WY campaign Wayne Co invites visitors to #GetAWayne Looking for website inspiration? Hospitality Sales & Marketing Association International honored Destination Niagara USA with a Gold Adrian Award for their web… 

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Customer Service – Best Reads Week of February 19

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Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: Customer Service Is The New Marketing People place more stock today in what they experience directly with your company, what their friends have experience, and what the people they listen to online have experienced. Customers Are Looking At Overall Experience A Business Provides Think beyond merely selling products and services to the overall experience the customer has when visiting your store or website. The article above has ways to create a consistent pattern of providing excellent customer service.… 

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Tourism Best Practices – Week of February 19

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Tourism professionals at Convention and Visitors Bureaus – CVBs (or Destination Marketing Organizations – DMOs) are implementing some innovative programs to increase visitation in their destinations. We call them Tourism Best Practices. Lincoln Tourism Leaders Unveil Abe, With Shades, In Hopes Of Luring Younger Visitors CVB debuts “something just a little bit different” to attract visitors to their visitors center. Over in Lincoln’s home state… This Is How Springfield Will Market Itself For Illinois’ 200th Birthday Another Illinois DMO rolls out their marketing campaign… MACVB Plans Development of New Rural Tourism Marketing Campaign It’s not all Illinois this week. Over… 

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Customer Service – Best Reads Week of February 12

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Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: The 3 Faces of Customer Care Some companies do a great job of putting the customer first and growing. Some don’t. The article above has several examples of what some companies are doing right and wrong. What Is Good Customer Service Anyway? What a company can control is their response when things go wrong. And if that response isn’t up to scratch, customers will simply switch. Secrets to Providing The Best Customer Service in The Modern Workplace Providing… 

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Tourism Best Practices – Week of February 12

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Tourism professionals at Convention and Visitors Bureaus – CVBs (or Destination Marketing Organizations – DMOs) are implementing some innovative programs to increase visitation in their destinations. We call them Tourism Best Practices. Golf Car Tours, New Visitor “Experience” Center To Be Implemented This Year Augusta CVB takes the lead in destination development unveiling their Destination Blueprint plan and announcing two immediate initiatives. City To Help Build Road for Chickasaw Heritage Center That’s the headline, but within the story, “Tupelo Convention and Visitors Bureau pledged $1 million toward the center…” Way to step up! Visit Jacksonville Unveils New Marketing Campaign The… 

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Customer Service – Best Reads Week of February 5

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Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: Believe customer service doesn’t have that big of an effect on business? Consider this headline: Customer Service and iPhone Costs Dent BT’s Earnings​ Customer service in part sent shares in Britain’s biggest broadband and mobile provider to a five-year low! We read more and more rants columns about poor customer service – What happened to true customer service? Here’s 3 Ways to Improve Customer Service in 2018 Tips to help you develop the level of service that today’s consumers demand.… 

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Tourism Best Practices – Week of February 5

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Tourism professionals at Convention and Visitors Bureaus – CVBs (or Destination Marketing Organizations – DMOs) are implementing some innovative programs to increase visitation in their destinations. We call them Tourism Best Practices. Billboard Contest Aims to Attract Visitors to Metropolis, IL Photo contests are even more valuable as potential visitors search user-generated content on your site. New advertising campaigns from Detroit and Madison County, Alabama. CVBs lead development of the destination in North Platte, NE, and Columbia, MO. Finally, partnerships are always key. Whether between the DMO and the local museum, or between two DMOs as Cayman and Jamaica have forged.… 

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Customer Service – Best Reads Week of January 29

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Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: Importance Of Customer Service In A Business Customer service is the way a business is able to serve a customer, which indirectly reflects your brands values. No Service, No Smile, No Future: The Lost Value of Basic Customer Service The customer is everything. What you sell pays for it all: your rent, your salaries, your meals, your children’s school fees. Do We Understand Customer Service? Bad customer service will make you lose more clients instead of gaining… 

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Tourism Best Practices – Week of January 29

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Tourism professionals at Convention and Visitors Bureaus – CVBs (or Destination Marketing Organizations – DMOs) are implementing some innovative programs to increase visitation in their destinations. We call them Tourism Best Practices. Namibia Achieves Global Fame After Trump Blunder In a brilliant response to President Trumps reported derogatory remarks about countries, Namibia tourism launches campaign. Is your office prepared for such a response? Grants To Encourage People To Take A Day Off We’ve seen grants for marketing and beautification, but Virginia launches grant program in support of U.S. Travels Project: Time Off initiative. Interactive Map In Works To Tell Broader… 

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