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Customer Service – Best Reads Week of April 1

  • 2 min read

Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week: 7 Ways to Get Better at Customer Service No matter how stellar your customer support metrics are today, there’s always something you can do to drive them even higher. To that end, 7 of the most effective ways to get better at customer service. 3 Ways to Tailor Customer Engagement Strategy to Meet the Expectations of Gen Z How can organizations tailor their strategy to meet their requirements and foster positive customer experiences? Three tips… 

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Tourism Best Practices – Week of April 1

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Tourism professionals at Convention and Visitors Bureaus – CVBs (or Destination Marketing Organizations – DMOs) are implementing some innovative programs to increase visitation in their destinations. We call them Tourism Best Practices, named one of the “Top 15 Tourism Marketing Blogs And Websites To Follow in 2018.” Branson CVB Fueling Travel Growth with Investment in Golf Travel agents and advisors with clients who love to golf will want to consider Branson as it ranks among the fastest-growing and most compelling North American destinations for golf. Western Mass Officials Take Part in Tourism Co-marketing Campaign The Greater Springfield (Mass) Convention and… 

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Customer Service – Best Reads Week of March 25

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Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week: Customer Service For Beginners: 10 Best Practices Employees Need Training On When New If Micah Solomon was training a new employee, it would likely include the ten points in the article above. Customer Service Skills You Need to Master Don’t forget the 8 skills above either… Five Ways to Improve Customer Service Today, Tomorrow, and For Years to Come By focusing on just a few tangible factors, any organization can dramatically improve their customer service experience. Consulting… 

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Tourism Best Practices – Week of March 25

  • 2 min read

Tourism professionals at Convention and Visitors Bureaus – CVBs (or Destination Marketing Organizations – DMOs) are implementing some innovative programs to increase visitation in their destinations. We call them Tourism Best Practices, named one of the “Top 15 Tourism Marketing Blogs And Websites To Follow in 2018.” Jamaica Tourism Is Ramping Up Its Digital Push New marketing director to be aggressive using digital platforms to promote the destination. How can your DMO tackle the digitalization of marketing activities? PhocusWire interviews Reinhard Lanner, chief digital officer for the Austrian National Tourist Office. Watch the video HERE. But don’t forget good ‘ole networking and… 

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Customer Service – Best Reads Week of March 18

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Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week: Getting Customer Service Right Short read that nails it! While the rules are the rules, customers want to feel someone is listening who takes time to understand their situation. Customer Service vs. Customer Experience: What’s The Difference? One important component of delivering a winning CX is navigating the difference between the customer experience and customer service. The article above has a quick introduction. Is Burnout Destroying Your Customer Service Strategy? How can burnout among customer service… 

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Tourism Best Practices – Week of March 18

  • 2 min read

Tourism professionals at Convention and Visitors Bureaus – CVBs (or Destination Marketing Organizations – DMOs) are implementing some innovative programs to increase visitation in their destinations. We call them Tourism Best Practices, named one of the “Top 15 Tourism Marketing Blogs And Websites To Follow in 2018.”   A beach destination – especially one with the word “beach” in their city name – promoting visitors go Beachless? Virginia Beach with a new campaign.  Other campaigns include… Vanuatu (New Zealand) Launching Campaign to Attract More Foreign Tourists Washington Holds Tourism Promotion Event in Beijing Video: Gift Bags, T-shirts Promote Aberdeen (SD)… 

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Customer Service – Best Reads Week of March 11

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Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week: Start with a video. A short one! 3 Customer-Service Tips That Will Ensure Repeat Business 60 seconds on how to treat your customers right. What 10 Customer Service Stats Can Teach You About Improving Your Business The author has put together ten statistics that will teach you a thing or two about improving your business. 4 Ways a Small Business Can Step Up Customer Service You CAN offer an upgraded customer service experience if you do… 

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Tourism Best Practices – Week of March 11

  • 2 min read

Tourism professionals at Convention and Visitors Bureaus – CVBs (or Destination Marketing Organizations – DMOs) are implementing some innovative programs to increase visitation in their destinations. We call them Tourism Best Practices, named one of the “Top 15 Tourism Marketing Blogs And Websites To Follow in 2018.”   Find your unique story and promote it! That’s why the Braxton County CVB (WV) is getting behind “UFO Tourism.” CVB opens the Flatwoods Monster Museum. In other campaigns, Belfast Launches Dedicated Business Tourism Campaign Croatia Launches 2019 Preseason Marketing Campaign Akron (OH) Pitches Double Play Akron Campaign Tourism WA Outlines Key Activity… 

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Customer Service – Best Reads Week of March 4

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Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week: Before we get to tips to improve customer service, dispel 3 Customer Service Myths The article above has some of today’s most popular customer service myths, as well as modern ways to boost customer loyalty and satisfaction. To Deliver Great Customer Service, Focus On The Three Things That Really Matter Your firm can offer great service if you get your game right. Peak Support CEO, Jonathan Steiman, shares the three things that really matter. 6 Customer… 

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