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Customer Service – Best Reads Week of March 26

  • 2 min read

Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: To start, why do we need to keep a focus on customer service? Only 9 Percent of Consumers Say They Always Receive Excellent Customer Service Survey findings from a group of 500 consumers… Top 3 Tips To Create a Strong Customer Service Team Three tips to build a better customer service team, and to add to a brand’s overall customer service experience. How Southwest Airlines Keeps The Romance Alive With Its Customers Shep Hyken shares customer service… 

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Tourism Best Practices – Week of March 26

  • 2 min read

Tourism professionals at Convention and Visitors Bureaus – CVBs (or Destination Marketing Organizations – DMOs) are implementing some innovative programs to increase visitation in their destinations. We call them Tourism Best Practices. A LOT of DMOs engaging in destination development… $8.5M Sports Project Starts at Osterland funded in part by CVB Kankakee CVB pushes a bike share program for visitors Waco CVB erects kiosk to help tourists navigate through destination CVB leads clean up efforts of ATV trail in Mercer County (WV) The New Orleans CVB will host a job fair for the tourism industry Rossford (OH) CVB hosts a fishing… 

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Customer Service – Best Reads Week of March 12

  • 2 min read

Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: 7 Pieces of Dangerous Customer Service Advice (Plus What To Do Instead) Some of the received customer service wisdom out there is flat-out wrong. Extraordinary Customer Service! Six stats you need to know and simple retention strategies. Five Lessons in Customer Service from Action Gear Founder and managing director at Action Gear Warrick Kernes shared his wisdom on providing authentic customer service. These Customer Service Habits Can Drive A Company To Rival Zappos, Nordstrom, Virgin These “habits”… 

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Tourism Best Practices – Week of March 12

  • 2 min read

Tourism professionals at Convention and Visitors Bureaus – CVBs (or Destination Marketing Organizations – DMOs) are implementing some innovative programs to increase visitation in their destinations. We call them Tourism Best Practices. Popular Summit Brew Path Returns The Akron/Summit County Convention and Visitors Bureau organizes the popular passport program. And that’s not all from Akron… Akron/Summit CVB Promotes “Wear Your 330 Shirt to Work Day” on March 30 The day promotes the area and takes advantage of dress down day. Discount Cards Lure Fishermen Into Local Businesses The Sandusky County Convention and Visitors Bureau offers Anglers Savings Cards to visitors who… 

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Customer Service – Best Reads Week of March 5

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Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: 10 Things the DMV Teaches About Quality Customer Service Bad examples are useful instruments for learning what not to do and brainstorm better alternatives, so here are ten lessons about customer service that we can learn from the DMV’s bad example. Want another bad example? Just when you thought Eir customer service couldn’t get any worse . . . Back to the positive… 11 Powerful Customer Service Culture Catalysts (That Can Transform Your Company Results) These will help get you… 

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Tourism Best Practices – Week of March 5

  • 2 min read

Tourism professionals at Convention and Visitors Bureaus – CVBs (or Destination Marketing Organizations – DMOs) are implementing some innovative programs to increase visitation in their destinations. We call them Tourism Best Practices. Los Angeles Continues ‘Everyone Is Welcome’ Campaign “If it ain’t broke…” Visit Port Angeles Unveils New Official Destination Video The 60-second video features a handful of the 331 Things to Do in Port Angeles. Kankakee Visitors Bureau Wins Two State Awards Top honors for “Best Cooperative Partnership” and “Best Website.” Donations Spark Purchase of Trail Bikes Halifax County CVB leads campaign to purchase bikes for visitors to enjoy… 

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Customer Service – Best Reads Week of February 26

  • 2 min read

Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: Customer Service Is More Important Than Ever for Brands In the age of social media, where brand reputations either can be made or destroyed with a single tweet, excellence in customer service has never been a more powerful differentiator for the world’s leading brands. 7 Creative Customer Service Tips From the Experts What do experts believe will set online businesses apart from the competition in 2018 when it comes to delivering a unique experience. Connect the Dots: Serving… 

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Tourism Best Practices – Week of February 26

  • 1 min read

Tourism professionals at Convention and Visitors Bureaus – CVBs (or Destination Marketing Organizations – DMOs) are implementing some innovative programs to increase visitation in their destinations. We call them Tourism Best Practices. A Nebraska CVB helps an attraction develop their tourism plan so the Nebraskan can share his slice of heaven along Platte with visitors who pay to watch sandhill cranes New marketing campaigns: Charleston’s From The Hip Wyoming’s That’s WY campaign Wayne Co invites visitors to #GetAWayne Looking for website inspiration? Hospitality Sales & Marketing Association International honored Destination Niagara USA with a Gold Adrian Award for their web… 

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Customer Service – Best Reads Week of February 19

  • 2 min read

Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: Customer Service Is The New Marketing People place more stock today in what they experience directly with your company, what their friends have experience, and what the people they listen to online have experienced. Customers Are Looking At Overall Experience A Business Provides Think beyond merely selling products and services to the overall experience the customer has when visiting your store or website. The article above has ways to create a consistent pattern of providing excellent customer service.… 

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