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Customer Service – APPLE or WETCO to Success

  • 2 min read

Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds. So let’s improve your customer service. Small Business: The Best (And… 

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Social Media – 2017 Trends and 18 Other Tools and Tips

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It’s December 1. While most of us are thinking Christmas, marketing professionals are thinking 2017. What changes in the year for 2017? What trends do you need to be aware of? Consider these: 5 Social Media Trends That Will Change The Game In 2017 Tom Ward spotlights five aspects or tools of social media that will continue to evolve in the year ahead. 7 Ways to Run Better Social Media Contests in 2017 The methods in the article above can help your contests become even more powerful in 2017 and beyond. 5 Ways Millennial Social Media Habits Will Change In… 

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Customer Service – Dealing With Rude Customers; 5 Other Good Reads

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There’s always one. The one customer that takes the fun out of your job. Never mind the regulars that ask about your family or holiday, or the pleasant faceless customers. That one rude customer can affect your whole day. A Florida Starbucks had to deal with one recently. How do you deal with rude customers? Here’s 3 Ways to Deal With Rude Customers Other great reads this week on customer service: From Good to Great: A Guide to Amazing Customer Service There are six customer service best practices that deliver the highest levels of satisfaction and quality, which ultimately result… 

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Customer Service – Best Reads Week of November 14

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Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds. So let’s improve your customer service. Three Customer Service Secrets Of… 

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Customer Service – Using Lagniappe and other Tips to Improve Customer Service

  • 2 min read

Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds. So let’s improve your customer service. 3 Steps to Delivering Superior… 

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Customer Service – Best Reads Week of October 24

  • 2 min read

Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds. So let’s improve your customer service. Here’s five good reads to… 

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Customer Service – Best Reads Week of October 17

  • 2 min read

Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds. So let’s improve your customer service. Here’s four good reads to… 

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Customer Service – Best Reads Week of October 10

  • 2 min read

Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds. So let’s improve your customer service. The Top Customer Service Trends… 

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Customer Service – Best Reads week of September 26

  • 2 min read

Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds. So let’s improve your customer service. How? Just Ask Your Customers.… 

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