Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds.
So let’s improve your customer service.
Three Customer Service Secrets Of The Hospitality Industry That You Should Borrow Today
I (Micah) invariably urge clients of mine, regardless of their own industry–to benchmark and learn from the greats of the hospitality industry. (In the article above) are three of these customer service secrets.
Great Customer Service is Critical to Business Success
My single biggest leadership lesson is that delivering great service is a journey that never ends, and motivating and empowering people throughout your business to deliver it is critical to success.
What are the words and phrases I don’t want my colleagues to say to customers and what do I propose they use instead?
More and more customer service is being provided through social media. Is it time you start considering Twitter or Facebook for answering guests questions and solving customer’s problems? Start with The Dos and Don’ts of Delivering A Good Social Customer Service Experience
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