Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds.

So let’s improve your customer service.

Small Business: The Best (And Free) Customer Service Strategy You’re Not Using

The author shares the single most effective–and underutilized–customer service strategy, one that you can adopt today – Steps of Service or APPLE.

The Six Customer Service Silver Bullets

The six elements that can position your organization for customer service success including the WETCO traits to look for.

How to Differentiate Your MSP with Exceptional Customer Service

It may be time to take stock and decide if the customer service your (company) provides is remarkable enough to make a positive, lasting impression that helps build long-term relationships with clients. Consider how well your business handles the areas (in the above article) that impact customer service.

Finally, a quick display of quality customer service: Lakeland Customer Service is the Best Thing Since Sliced Bread

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