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Customer Service – Best Reads Week of July 9

  • 2 min read

Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: 6 Tips For Delivering The Best Customer Service Possible If everyone learns to react quickly, efficiently, while maintaining a compassionate and nourishing relationship with customers, you can build a customer service department your clients can’t help enjoying. 7 Customer Service Lessons From The Best Uber Driver Ever The author shares the six things a Toronto Uber driver does to maintain a 4.99 rating after driving nearly 5,000 passengers. Six Ways Car Dealers Can Excel In Customer Service Treating… 

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Tourism Best Practices – Week of July 9

  • 2 min read

Tourism professionals at Convention and Visitors Bureaus – CVBs (or Destination Marketing Organizations – DMOs) are implementing some innovative programs to increase visitation in their destinations. We call them Tourism Best Practices, named one of the “Top 15 Tourism Marketing Blogs And Websites To Follow in 2018.” Miami Draws Visitors with Spa Month Clarksville (TN) CVB leading wayfinding signage program Shreveport-Bossier Convention and Tourist Bureau partners with stakeholders to help visitors find the perfect selfie spots Decals at a dozen attractions invite visitors and locals alike to post a selfie to social media using the hashtag #SBFunSide. Richmond Hills (GA)… 

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Email Marketing – Best Reads Week of July 2

  • 2 min read

Each week, we read a number of articles on email marketing from online sources. Below, the top reads from the following week: 4 Email Marketing Hacks That Will Help You Stand Out From Your Competition Four things you must look out for if you want each one of your emails to create an impact and bring in conversions. Subject lines are always important. Icontact offers The Best Email Marketing Subject Lines Offering tips for 6 message types and 8 industries, plus additional writing tips. Steal This Marketing Tactic From McDonald’s and Petco to Dramatically Increase Sales Don’t worry about keeping up… 

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Social Media – Best Reads Week of July 2

  • 2 min read

Each week, we read a number of articles regarding social media from online sources. Below, the top reads from the following week: Base Your Social Media Strategy on the Storytelling Framework of ‘Avengers: Infinity War’ One of the answers to improving your social media results is found in a surprising place: Avengers: Infinity War. Many brands have capitalized on its high-profile and enormous star power. You can do this by using the ingenious storytelling framework the film used (no spoilers). Or, follow these 6 Examples Of Incredible Social Media Marketing Campaigns KFC, the #Realstagram Campaign, Wix, #Puberte, Taco Bell, and Uber… 

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Customer Service – Best Reads Week of July 2

  • 1 min read

Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: 5 Simple Ways to Improve Your Customer Service Without Breaking the Bank Some ways you can take your customer service delivery from average to awesome without having to spend so much. Customer Service Ranks First, Says Progressive CEO Tricia Griffith What do you do when you don’t have a tangible product? You emphasize customer service above all else. Four Methods To Deliver Great Customer Service As A Real Estate Agent While written for real estate agents, the customer… 

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Tourism Best Practices – Week of July 2

  • 2 min read

Tourism professionals at Convention and Visitors Bureaus – CVBs (or Destination Marketing Organizations – DMOs) are implementing some innovative programs to increase visitation in their destinations. We call them Tourism Best Practices, named one of the “Top 15 Tourism Marketing Blogs And Websites To Follow in 2018.” Here’s a handful of destination marketing campaigns: Greater Fort Lauderdale CVB Launches “Sunny Health” – Medial Tourism Initiative New Columbia CVB Marketing Campaign Features Locals to Promote Destination Franklin Launches Ambassador Program for Downtown Tourism Explore Victoria Painted Rock Quest Starts Friday   Other tourism best practices… Colorado Springs Tourism Master Plan Envisions Growth… 

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Social Media Checklist for Facebook

  • 3 min read

As we look to keep up with social media daily, unfortunately, some weeks we are lucky if we are able to get to every outlet and give it the attention they deserve. Facebook comments. Messenger. Tweets we’re tagged in. Replies. Messages. Sharing our own comments. Following new people to expand our networks. Liking. Retweeting. Sharing. How do we keep up with it!? Through a series of posts, we will provide a simple, weekly checklist that will allow you to remember what to do each week on or with each network. Create the to-dos each week. Knock them out. And see… 

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Social Media – Best Reads Week of June 25

  • 2 min read

Each week, we read a number of articles regarding social media from online sources. Below, the top reads from the following week: 8 Ways to Grow Your Personal Brand on Social Media While written for an individual, the concepts and strategies are the same for building a business brand – establish yourself as an authority and create a trustworthy voice that will attract customers. Number 9 should be ‘Avoid these 3 most common myths of social media.‘ Included are tips to overcome these myths. Instagram is grabbing all the headlines with the announcement of IGTV. Here’s what it is and… 

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Customer Service – Best Reads Week of June 25

  • 2 min read

Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: Customer Service Expert Jeanne Bliss Asks, ‘Would You Do That To Your Mother?’ Customer experience is all about humanity. More than profits or growth, it really comes down to connecting with customers and meeting their needs. According To A Legendary Amazon Executive, Take 3 Simple Steps To Crush It Like Amazon Does When Serving Customers Are you ready to please your customers and conserve resources via an “eliminate dumb contacts” internal campaign?  If so, above are three… 

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