Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds.
Here are tips to help you improve your customer service, increase your customer’s experience satisfaction, retain business and loyalty:
Having A Servant’s Mentality in Customer Service
Business is about people serving people, not companies or the bottom line. And a key to leadership is having a servant’s mentality.
Creating a Culture of Customer Service
Video: Bert de Alejo, senior director/partner at Avesta, shares his views about raising the level of customer service.
What Any Business Can Learn From Nordstrom Customer Service
To improve the customer experience and customer service at your business–whatever your size, whatever the nature of your business–I suggest benchmarking the greats of customer service wherever you can find them.
Why Customer Service Is More Important Than Ever
There’s one old-fashioned value that won’t be going anywhere — and that’s customer service.
Customer Service and Communicating Without Words
In the world of customer service, the nonverbal is everything. Think about the cashier who smiles at you…
Visit to Disney Transformed Customer Service at Tampa Bank
Leaders at USAmeriBank got lessons in customer service during a visit to the Disney Institute, where anyone in the organization — no matter what their job — can take actions to fix problems for customers.
I want to share with you are some tips on how to give great customer service even when you aren’t interacting with customers.
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