Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds.

Here are tips to help you improve your customer service, increase your customer’s experience satisfaction, retain business and loyalty:

5 Ways to Improve Customer Service in Your Organization

The more I experience bad customer service, the more I realize that customer service is just a result of the problem, the root problem is something else entirely. Most customer service issues can be easily solved by paying attention to a few little things.

Building a Culture of Customer Service

We spoke to Mondo Castro, a training and management consultant, for his insights on what it takes to build a culture of true customer service.

Beyond Customer Service Training: 7 Essentials Most Companies Overlook

Here are some particular issues that your company may need to address apart from, or in addition to, undertaking customer service training.

How Bad Customer Service is Burning Your Bottom Line

(The Infogram) takes a closer look at the financial costs of poor service, top reasons why your customers might jump ship over to the competition, identifies the consumer segment least tolerant of bad service, and shows how investing in good customer service skills can help grow your bottom line 25%-95%.

The Price of Good Customer Service

Looking after your current customers is worth the effort as it is 6-7 times more expensive to acquire a new customer than it is to keep a current one. Not only this but the probability of selling to an existing customer is much higher the selling to a new prospect.

And learn from the best… 7 Retailers With the Absolute Best Customer Service

Here are seven retailers that offer such great customer service, that a possible higher upfront cost will easily pay for itself over the lifetime of the product.

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