Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds.

Here are tips to help you improve your customer service, increase your customer’s experience satisfaction, retain business and loyalty:

What Eating Chocolate Can Teach You About Customer Service And Building A Great Customer Experience

(A) “better together” principle can help you build a better customer experience and a stronger brand. Whatever your service or your product, it likely improves in “taste” if it’s experienced by two or more of your customers together.

Customer Service 101: Three Things You Can Do Today to Win Over Your Customers

Here are three things you can do today to win over your customers — whether you’re meeting them in person, speaking to them on the phone or engaging with them online.

Is a Poor Customer Service Experience Benefiting Your Competitors?

Brands are counting the cost of poor customer service experience in the billions, according to new research… as online sales are abandoned and customers head to competitors.

Learning from the Front Lines of Customer Service

Here are four ways you can help leaders reinforce the right behaviors and support exceptional customer service.

Customer Service Secrets From One Of The World’s Great Concierges

Micah Soloman speaks with Andreas Rippel, the Chef (Chief) Concierge at the San Francisco Four Seasons Hotel, about his principles and techniques for providing superior customer service to a demanding set of customers.

How Consumers Are Changing the Face of Customer Service [Infographic]

This evolution in service preferences (to self-service) raises important questions about the future of customer service and how the man and the machine both fit into it.

Customer Service — Simply Be Of Service

Being of service. This means treating customers as you yourself would like to be treated. I ask myself, how hard can that be?

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