Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds.
So with so much at stake, let’s improve your customer service!
10 Customer Service Mistakes you’re probably making
If you want to provide excellent customer service, you need to know the types of customer service mistakes that are common, as well as how to avoid or fix them. This list will give you that opportunity.
5 Outdated Customer Service Techniques That Are Hurting Your Business
While written for call-centers, these apply to any industry and customer service situation.
Disrupt Your Industry With Stellar Customer Service
Let’s talk about average service. This is where the bar is low. It’s unfortunate, but true in many industries. Average for most industries is fairly low and not hard to beat. And, what I’m about to say is important….
How to Go from Good to Great Customer Service
A true story revolved around an individual’s dramatically different experiences visiting the two service centers, which are only eight miles apart. After reading this, I thought that there were three lessons found in the story that could relate to any business and help them take their customer service from good to great.
All Great Customer Service Cultures Share These 8 Elements. How Does Your Company Measure Up?
Customer service cultures have a lot in common. Here’s my list of eight characteristics that are shared, and consciously nurtured, by all of them.
How Plant-Protein Brand Vega uses Instagram for Customer Service
Healthy snack brand Vega is turning to Instagram not just for marketing, but also for customer service. While the brand fields queries on Twitter and Facebook as well, more than 65 percent of its conversations with customers occur on Instagram.
How Customer Service Experts Like Marriott Gather Customer Feedback And Promote Engagement
Micah Soloman speaks with Borge Hald, Medallia’s CEO and co-founder, to gleans insights that are applicable universally.
Finally, with all these articles about improving customer service, you’ll get a kick out of this one – Why American Customer Service is the Worst. This author doesn’t like service with a smile, questions, and generally, customer service. And from what she shares, I’m never visiting London.
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