Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds.

But, as one author argues, Providing Good Customer Service Has Never Been More Difficult

But it’s not that hard. One business professional reflects on an experience and from that, shares How to Provide Superior Customer Service

If you absolutely need a list of tips, here’s 6 Ways to Improve Customer Service

Too tame? Here’s 6 Ways to Radically Advance Your Customer Service

From Duke’s course on customer service, 6 ways to Develop A Customer Service Mindset

9 is more than 6 so this list has to be better: 9 Ways to Deliver Excellent Customer Service in your Business

And don’t believe customer service is something one just does. Humanize it with these Five Ways to Humanize Customer Service

Make your own list or “wow guide.” That’s Micah Solomon’s challenge in Can You Think Of 101 Ways To Enhance Your Customer Service Performance?

What’s not on any of the above lists – the handoff. Customer Service Reminder: Don’t Drop The Ball On The Handoffs

Finally, if you need more to read, 5 Must-Read Customer Experience Books Recommended By Leaders Like Jeff Bezos And Richard Branson

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