Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds.

Want to improve your customer service? Here’s Five Customer Service ‘Worst Practices,’ Plus The Five Best Practices That Can Prevent Them

There are some parts of delivering great customer service–or, more accurately, avoiding poor customer service–that are straightforward, easy to fix, and high-impact. In the article above, Micah Solomon highlights five of these customer service “worst practices” and provide an achievable solution for each that can get your customer service back on track.

Seth Godin keeps it short with Four Ways to Improve Customer Service

Did you get the answer right?

Believe one “learns from mistakes”? Then Learn from These 11 Customer Service Blunders

A look at the pitfalls of customer service from Robert Spector, customer care expert and author of The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Culture.

Finally, WATCH: An Irish Butcher has Gone Viral for Their Special Customer Service

We’re not suggesting you sing to every customer!

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