Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds.

So let’s improve your customer service.

Start by making these Customer Service Resolutions for 2017

The author asked colleagues to identify their top customer service resolution for 2017. The results are…

6 Steps to Customer Service Perfection on Social

Do you have certain strategies set in place to help your brand with the best customer service it can give? Here’s some tips you should recognize.

Good Customer Service Keeps Explanations Simple, Easy

Stick to the root cause of the problem and when the customer will get what they need without going into a myriad of details.

Internal Customer Service Best Practices: Ten Principles For A Stronger Company Culture

…here are ten internal customer service best practices: principles for transforming your company culture into one where internal customer service is a powerful force.

The 4 Essentials of a Customer Service Plan

…how do you offer great customer service, especially when you have a “lean and agile” — or, more commonly, understaffed — team? There are a few things you can do that will likely fit into your budget, and a few that are so effective it will be impossible to grow without them.

How To Win At Customer Service, Even If You’re Not Nordstrom, Apple, Or Amazon

Five principles that will help you to (start with what you have and learn to make the most of it): to do your best in customer service and the customer experience, no matter how limited your resources.

The Traits That Make For Good Customer Service

Shep Hyken summarizes an email exchange with someone that inquired about traits a person must possess to deliver a good customer service experience.

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