Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds.

So let’s improve your customer service.

Top 10 Leading Customer Experience Trends for 2017

To stay competitive in the year ahead, it’s essential that you understand the most important trends.

5 Tips for Amazing Customer Service

Great customer service means not just meeting, but exceeding expectations. Great customer service is about more than just doing the right thing – it is about building a brand that customers know and trust.

Nine Ways To Improve Communication In Customer Service And Customer Support

The heart of great customer service is great communication.  Here are nine ways to improve the way you communicate with customers when you’re providing customer service and customer support.

What Does Excellent Customer Service Look Like?

Written for attorneys, insert your service industry for law and apply these customer service tips.

6 Tips for Seasonally Ramping Up Your Customer Service Team

Customer service is more than smiling, empathy, etc., it’s having being staffed properly at the pivotal times of the year.

Customer Service Etiquette 101

A simple editorial reminds us of the importance of customer service.

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