Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds.

So let’s improve your customer service.

Ten Customer Service And Customer Experience Trends For 2017

Pay close attention to what’s trending in the world of customer service and CX. Here are 10 trends you shouldn’t ignore. There’s something here that will impact every type of business.

 

The Key to Good Customer Service? Just Do It

Patrick Collinson answers What puts the ‘great’ in companies that readers have been praising?

Good Old-Fashioned Customer Service

Caroline Baum profiles a Martha Vineyard’s business doing what it takes to keep business on-Island.

Ron’s Rules for Amazing Customer Service

Half rant, half advice, Ron Stein shares his five rules for customer service.

Finally, Micah Soloman, the “new guru of customer service excellence” has been busy writing this year:

Five-Star Customer Service Depends On Treating Employees Well, Say Ritz-Carlton, Four Seasons

How To Fine-Tune Customer Service To Appeal To Millennial Customers

Building A Great Customer Service Culture At Any Price Point

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