Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds.

If the lost revenue doesn’t get your attention, remember Customer Service IS Your Brand!

Now to improve your customer service…

5 Essential Components of an Excellent Customer Service

A team who works towards a common goal of providing excellent customer service and making sure customers like your business will, in turn, find great success. Take a look at these 5 essential components of an excellent corporate philosophy.

Five Golden Rules of Customer Service

We all know what a difference a great customer service experience can make, but what sets the good apart from the great? Three top Squirrel advisers, who know a thing or two about looking after clients, share their top tips.

7 Simple Strategies for Improving Your Customer Service Quality

It seems like you can never be good enough at customer service. Even when you think your business is doing a pretty good job of going above and beyond for your clients, along comes another company who blows you out of the water. The truth is, as in most things in life, wherever you set the bar, it can always be set a little higher. Running a little low on inspiration for how exactly to lift your game? Here’s 7 simple strategies for improving your customer service quality.

Six Unmistakable Signs A Company Doesn’t Care About Customer Service

Do you suspect that the company you work for falls into the just-lip-service customer service camp?  Micah Soloman offers a list of indications that a company is just paying lip service to the idea of customer service excellence.

Finally, let this be your team’s goal – to receive a letter like this: Whole City of Cheyenne Excels in Customer Service

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