Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds.

So let’s improve your customer service.

How to Fix Your Terrible Customer Service

Here are a few ideas which companies can do today to help break the surface tension of what is customer service.

5 Customer Service Tips Every Company Should Know

Here are five tips every company should implement to exceed customer support expectations.

20 Customer Service Best Practices to Make 2017 Your Best Service Year Yet

Service that excels in 2017 relies on meeting your customers wherever they are, treating them like friends with conversational service, building a stellar service team, and working to engage that team.

10 Reasons Why Good Customer Service Is Your Most Important Metric

Attracting a new customer is just too difficult and expensive to lose the relationship because you didn’t treat them right.

How Authentic Customer Service And Hospitality Can Build And Sustain A Great Brand

What you should be trying to create is a customer experience that actually touches your customers, rather than sounding like it’s out of a corporate playbook or box of scripts.

Startups with Killer Customer Service are Creating a Serious Problem for Big Business

Uber, Xero, Netflix and Atlassian have all grown from startups to industry heavyweights because they share many attributes, including being major disruptors. But most importantly they all nailed one very important detail: customer service.

Consumers Expect Ever More Options for Customer Service

For marketers, the widening range of services complicates the equation.

Two Examples Of Proactive Social Customer Service

A lot of companies successfully use social media for customer service, which is exactly what they should be doing, but some companies are taking it above and beyond with proactive social customer service.

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