Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds.

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If you’re looking to improve your customer service, start with the Warning Signs of Poor Customer Service

Keep your reps and yourself accountable so that substandard service does not become habit. You must be vigilant when it comes to customer service – always looking for these warning signs.

While looking for those warning signs, see if your company reflects these attributes.

Ways to inject customer service across the business and simultaneously raise the bar on customer service. By implementing these processes that go beyond customer service and into other parts of your company, you’ll see how a customer-centric culture can drive new levels of internal customer focus as well as higher customer satisfaction.
Finally implement these 7 Ways to Improve Customer Service
Try these seven ideas for delivering better service and winning stronger customer loyalty.

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