Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds.

If you’re looking to improve your customer service, in the spirit of the just completed Olympics, go for the gold in customer service, eight other tips, and two rants from which to learn:

Go for The Gold in Customer Service Olympics

If there were an American Customer Service Olympics, I think the judges would score companies on — consistency, execution and creativity.

4 Ways To Improve Customer Service Overnight

(In the article,) you’re going to learn about four easy ways you can implement to upgrade your customer service team.

Startup Customer Service Tips for New Entrepreneurs

If you’re keen to learn some handy customer service tips which will help you build a top venture as quickly as possible, read (the article above.)

“Learn from others’ mistakes” right? Learn from these rants on poor customer service:

Some Words on Customer Service

David Bratcher shares his experience. Concludes: Customers cannot be treated this way or they will become former customers of yours and future customers of someone else.

What’s Worse Than Ineffective Customer Service? The Kind That Makes People Angry

Stacy Cornay shares her experience. Reminds us: Don’t ever present a problem without a solution. Don’t ever fail to look for a solution when presented with a problem.

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