Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds.

Multiple good reads on improving customer service. We start with Stop Training Your Employees To Give Lousy Customer Service: 14 Mistakes You’re Making Now

Training for customer service happens, whether you realize it or not, every single day in your organization, as customer-facing employees see how their leaders behave and what their leaders reward and value.

Customer Service Key To Successful Business

Who among us don’t want to learn from others? (The paper) asked our readers for the best business advice they’ve ever received. We (received) comments from two local residents focusing on customer service.

10 Simple Strategies for Outstanding Customer Service

Here at (our company), we back up that policy with 10 simple strategies to make sure that our clients always receive outstanding customer service.

Five Things Never To Say To A Customer

Everybody has customers. You perform a service role in relation to your customer. Your job is to make sure they get what they need. Here are five things never to say to a customer — and five alternatives that will work better!

Customer Service Is Much More Than Rules And Policies — It’s A Philosophy

Customer service is not a department. It’s a philosophy to be embraced by every member of an organization, from the CEO to the most recently hired employee.

Use Emojis and Other Tips to Make Customer Service More Personal

Even when conducted online, customer service should always have a personal touch. With conversational interfaces being hotter than ever, and big data offering personal experience to the customers, you have to value your customer service more than ever before. But how can you do that?

And finally, one for fun… 5 Times Bad Customer Service Turned Violent At Fast Food Joints

Fast food establishments have been a breeding ground to some serious brawls, turning them into war zones, to say the least. “No Ketchup, I said NO KETCHUP!” These fast food fights usually start with an unsatisfied customer or sassy short-tempered employees.

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