Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds.

So let’s improve your customer service.

The Top Customer Service Trends of Successful Companies

Many have analyzed Amazon’s secret CS sauce, other respected companies go so far as to offer educational programs to train participants in the ways of delighting one’s audience. Disney Institute and Zappos Insights share their proven strategies, but they come at a cost. In the meantime, let’s take a look at some of the key trends CS leaders are focusing on today.

Customer Service Trends You Should Be Paying Attention To

It’s not too late to start paying attention to this year’s customer service trends. It wouldn’t be such a lost cause either – some of these trends might carry over to next year. From omnichannel to outsourcing conversational commerce, (the above article has) some key trends your business should be paying attention to.

Methods for Dealing With Your Most Difficult Customers

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