These weekly collections of how-to articles are intended to improve customer service in your small business or destination. But it may be rockin’ already! Your shop may be known far and wide for its exceptional customer service. Have you ever thought “is it too friendly?”

We start with that question.

When Customer Service Gets Too Friendly

How familiar should the relationship between customer and server be? Kim Knight considers the issue.

Transform Your Customer Service And Customer Experience In 12 Steps

The first part of simplifying customer service and customer experience transformation is to have a list. Here’s such a list; a set of 12 bullet points to get you there, step by step.

Getting Your Reps To Provide The Best Customer Service Experience

So how does a business make sure that their employees are not only high on morale but also translate this into high performance? Here are a few tips to get started.

A Celebrity Chef’s Customer Service Secret: How Eric Ripert Reads A Customer’s Mind

Micah Soloman spotlights Eric Ripert, Executive Chef at New York’s Le Bernardin, and his approach to customer service.

The Importance of Customer Service Recovery: How it Will Save Many of Your Customer Relationships

For any business, from time to time, failures in customer service are unavoidable. What business owners can train staff to do as customer service recovery.

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