Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds.

Here are tips to help you improve your customer service, increase your customer’s experience satisfaction, retain business and loyalty. We start with lessons from the big brands. They’re Indian brands but never the less, great tips.

Having Problem With Managing Customer Services? Learn Directly From The Big Brands

It comes (down) to how to improve your customer services and we have some of the best in business talking about the same.

5 Customer Service Metrics Used By Top Performing Teams

Consider these five metrics used by high performing customer service teams. They are widely believed to have the biggest impact on a company’s bottom line.

Three Tenets of Great Customer Service

What differentiates companies in the eyes of consumers… it comes down to three things.

How to Keep Up With the Customer Service Needs of Today’s On-Demand Customer

The needs of today’s consumer are forcing change upon businesses’ outdated customer services policies and procedures. (In the article above) are a few ways that companies can keep up.

I always love these personal experience stories… How My Experience in Customer Service Changed My Outlook on Humanity

I am grateful for the character building experience I gained from working, but I also blame it for increasing my overall cynicism regarding the customer service industry.

Another… There’s No Comfort in This Sorry Tale of Argos Customer Service

Every time it delivers the wrong mattress, which is a worse deal than the one we ordered.

And The Real Cost of Bad Customer Service?

With bad customer service costing businesses in excess of $80 billion per year in the United states and over $300 billion worldwide, there is no doubt that businesses need to take their customer service practices more seriously.

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