Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds.

With those humbling statistics in mind, here’s six great reads to help improve your customer service.

Cultivate Great Customer Service to Build a Loyal Following

How do you start with one customer and wow them so they let the world know about your terrific new business? It all follows from how you treat people.

(Infogram) 13 Things Every Business Needs To Know About Great Customer Service

The people at Noticeboards Online have created a new infographic to help make your customers experience excellent every time. This helpful infographic covers tips which can be applied to all forms of customer service, from face-to-face to email and social media interactions.

Can Customer Service Touch Your Soul?

It’s about creating the kind of experience that profoundly touches the soul of customers, leaving them changed forever by the encounter.

How Little Customer Service Gestures Can Make a Big Difference

If you really want to blow a customer away, embrace the power of the little things. The above article shares the three ways to do it.

You Know Your Customer Service Is Broken. Here’s Where To Start The Repairs

The article above has five places that could each serve as the starting point for your customer service initiative.

Modernize Your Customer Service Experience The (New) Nordstrom Way

The article is a look at what’s been happening of late with Nordstrom, specifically the innovations in approach and functionality that focus on allowing customers to shop how they want, where they want, and when they want.

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