Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds.
19 tips this week for improving customer service – especially to the all-important millennials! But have you mastered the essential “soft list”?
In Customer Service Training And Delivery, The Soft Stuff Is The Essential Stuff
“The soft stuff,” the human subtleties that make all the difference in how a customer perceives the customer service that you’re delivering.
5 Tips to Make Sure Your Customer Service is Millennial-Ready
When planning for Millennial and iGeneration customers, here are a few things your support team should keep in mind to ensure that any interaction is a smooth experience.
Half Of Customers Are Happy To Pay More For Great Customer Service! 10 Things For You To Consider
‘Think in 3D‘! That means taking a ‘Dramatically and Demonstrably Different‘ approach! Work extremely hard to Create Delighted And Devoted Customers there are 10 things (the author) see(s) them do… consistently…
These last two articles are paradigm shifts. The first, the concept that you can’t improve your external customer service until you improve your INTERNAL customer service: 5 Tips for Improving Internal Customer Service
The second, the concept that customer service is a part of the marketing strategy. Traditional thought is marketing is simply the ads. Marketing 101… 4 Ps of Marketing. The first is Product and that includes customer service. 4 Ways to Use Your Customer Service as a Marketing Strategy
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