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Customer Service – The Issues That Annoy Consumers, Tips to Deal With Them

Customer Service – The Issues That Annoy Consumers, Tips to Deal With Them

Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds.

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To improve your customer service, you first need to know The Customer Service Issues That Annoy Consumers Most

The Northridge Group surveyed 1,000 consumers in the United States and found the customer service issues most likely to make them stop doing business with a company are…
Ignore that it was written for the airlines industry, these four tactics apply to any industry.
Good read. It’s an interview with Yohann Sheetz, the owner of Underground Tuning Ski & Snowboard and Spitfire Rentals. With multiple ventures, one theme remains consistent — offering unique experiences that differentiate his services.
Finally, How To Deal With Customers’ Gripes. From the title, I assumed it would be a step-by-step guide to dealing with complaints. Instead it’s a wonderful, thought-provoking read about companies’ strategies when responding to customer’s grips.

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