Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds.
In addition to increased (or even retaining) revenue, there’s 5 Ways Exceptional Customer Service Can Make Your Business Outstanding
In what ways can offering top-notch customer service impact your business positively? The article above shares five ways you can benefit from it.
A sixth is keeping people from publishing letters like this… Reader’s View: Customer Service a Thing of The Past
As for ways to improve the customer service in your small business… Are You Giving Your Customers a Rocky Mountain High?
A North Carolina Chamber exec shares some tips on how you can create such great customer service that people will remember your business and our community for a long time.
Scroll two-thirds of the way through the article to the Customer Service Skills and six interaction skills that are essential in pleasing customers.
Creating a Culture of Outstanding Customer Service
Consistently providing stellar service to each and every customer, no matter who he or she speaks to, is not easy, however. It takes more than the right policies. You have to foster this kind of culture.
Every Employee Contributes to Your Customers’ Experience
It takes a mindset shift in every single person in your company to create an extraordinary customer experience. The article above has five practical steps you can take to ensure your customer keeps coming back.
Do You Inspire Your Team to Deliver Customer Service That Wows?
The food service industry is a people oriented business. Does your staff give such great service that it separates you from the competition? (The article is applicable to any industry.)
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