Believe it or not, customer service is not simply smiling, greeting guests, saying ‘thank you,’ and answering questions. There is more too the act(s) of making the customer satisfied – and some times wow’ed! While the basics remain – smiling, saying ‘thank you,’ etc. – there are trends. Marketing Tech and Customer Think spotlights the 2017 trends:

Five Emerging Customer Service Trends and What to Do About Them

2017 Customer Experience Trends

Despite trends, let’s improve that customer service.

Employee Skills Necessary for Excellent Customer Service

We all know that extraordinary customer service is what sets a business a part from their competition. (The article features) skills necessary for employees to “Wow” the customer.

4 Opportunities to Showcase Exceptional Customer Service

Like most things in business, exceptional customer service starts with great systems. Implement the strategies (in the article above) to create an experience that is not only remembered by your clients but is also talked about among their friends consistently.

5 Tips to Improve Your Business’ Customer Service

If you want your business to grow, you’ve got to have a great product – and perhaps most importantly – great customer service. These five steps can help you incorporate better customer service into your business.

Finally, is all this focus on customer service worth it? Micah Soloman asks if it’s useless? Is Customer Satisfaction Useless? (Let’s Ask Apple And Nordstrom.)

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