Customer Service: Difference Between Retaining Business and Losing Business
The difference between retaining my business and losing my business? Customer Service.
Customer Service – Best Reads Week of May 20
Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week: Time to refocus on customer service. Research Finds Businesses Failing to Face Ugly Truth of Their Customer Service Shortcomings Businesses are out of touch with their customers and overestimate the quality of the customer service they provide, according to new research. Customer Service Begins Before You Have A Customer If you want to know where a business will be tomorrow, look at their customer service. 3 Simple (and Free!) Rules For Great Customer Service “Great service…
Customer Service – Best Reads Week of May 6
Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week: Why even concern ourselves with customer service? 4 Reasons Customer Service Ratings Matter More Than You Think So let’s get started improving… Beyond The Basics: How To Improve Customer Service 11 Ways To Transform Your Customer Service Into A Five-Star Experience Or hear it straight from the “five-star man” himself… in the Becoming the Best podcast Horst Schulze, co-founder of luxury hotel chain The Ritz-Carlton, discusses why a focus on customer service is paramount for businesses. Other tips……
Customer Service – Best Reads Week of April 29
Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week: Customer Care in the Age of Entitlement What is the best way to support customers with extremely high service expectations? How To Turn Satisfied Customers Into Loyal Customers Shep Hyken summarizes the book titled Leading Loyalty: Cracking the Code to Customer Devotion and provides the key takeaways. The biggest takeaway from the book is having empathy. That point is stressed in Customer Service: The Problem Isn’t Always the Problem Want World Class Customer Service? Add Kindness And Trust…
Customer Service – Best Reads Week of April 15
Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week: Over 800 CEOs Say This Is the Best Growth Strategy During an Economic Slump What experienced CEOs understand is that whether you aspire to enter new markets, win new business or sell more to existing accounts, you need to be relentlessly focused on customers. Customer Service Expectations Are Rising – Is Your Business Keeping Up? Customers’ expectations for service continue to rise, and the quality of your customer service can make or break your business,…
Customer Service – Best Reads Week of April 8
Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week: 5 Essential Tips For Your Business’ Online Customer Service Following these 5 tips will help attain long term, loyal customers with minimal hurdles on the way to success. And they’re just as good off-line as they are on-line. 6 Customer Service Pitfalls and How to Avoid Them From a Forrester Research report, a number of other very common customer service pitfalls and how savvy CX pros overcome them. Examples of How Customer Service Pays Off The…
Customer Service – Best Reads Week of April 1
Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week: 7 Ways to Get Better at Customer Service No matter how stellar your customer support metrics are today, there’s always something you can do to drive them even higher. To that end, 7 of the most effective ways to get better at customer service. 3 Ways to Tailor Customer Engagement Strategy to Meet the Expectations of Gen Z How can organizations tailor their strategy to meet their requirements and foster positive customer experiences? Three tips…
Customer Service – Best Reads Week of March 25
Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week: Customer Service For Beginners: 10 Best Practices Employees Need Training On When New If Micah Solomon was training a new employee, it would likely include the ten points in the article above. Customer Service Skills You Need to Master Don’t forget the 8 skills above either… Five Ways to Improve Customer Service Today, Tomorrow, and For Years to Come By focusing on just a few tangible factors, any organization can dramatically improve their customer service experience. Consulting…
Customer Service – Best Reads Week of March 18
Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week: Getting Customer Service Right Short read that nails it! While the rules are the rules, customers want to feel someone is listening who takes time to understand their situation. Customer Service vs. Customer Experience: What’s The Difference? One important component of delivering a winning CX is navigating the difference between the customer experience and customer service. The article above has a quick introduction. Is Burnout Destroying Your Customer Service Strategy? How can burnout among customer service…