Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds.

Here are tips to help you improve your customer service, increase your customer’s experience satisfaction, retain business and loyalty:

7 Tactics That Show You’re Getting Customer Service Right

You will only hear from about 4 percent of unsatisfied customers, but 90 percent of people who’ve had a bad customer service experience will take their business elsewhere. Customer service clearly has a giant impact on your company’s bottom line, so here are seven ways to do it right.

There’s No Neutral In Customer Service

Here are some small ways you can contribute to the customer experience. Probably none of these suggestions will be found in your actual job description; these aren’t, strictly speaking, part of what you’ve been hired to do. But they can make all the difference in your customers’ day, and in their perception of your company.

Connect With Your Customers with These Small Business Tips

As big businesses automate and mobilize their customer service, small business owners know that maintaining a personal connection is the best way to beat larger competitors. Read on for tips on how to leverage the top small business customer service trends this year.

Set It, and Forget It: A Powerful Customer Service Strategy

“Set it and forget it” is about being easy. That is the lead in to this week’s customer service lesson.

And your Customer Service Strategy should include customer support tools. Here’s 15+ Customer Support Tools Every Support Team Needs

Is Your Agency Trying to Improve Customer Service? Don’t Overlook These Key Factors

Federal agency and department leaders seeking to improve the customer experience can benefit from understanding certain indicators of potential employee disengagement, considerations for improving the employee experience, and potential benefits of taking action.

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