Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds.
Here are tips to help you improve your customer service, increase your customer’s experience satisfaction, retain business and loyalty. We start with an example of exceptional customer service…
(Can anyone comment below on the only mistake Thor made in his exchange?)
5 Tips and Tricks for Amazing Customer Service
We sourced tips and tricks from expert service members of our Success Community and gathered 25 of the best. We’ve included 5 of them (in the article); if you want all 25, download the free Salesforce e-book!
Satisfaction is Worthless, Loyalty is Priceless: 5 Keys for Loyal Customers
How do brands build trust and deliver consistently exceptional experiences that drive customer loyalty? Here are my top tips for moving beyond satisfaction and harnessing the power of loyalty for your business.
Why Successful Marketing Relies On Customer Service
In order to deliver a top-tier customer experience, it’s not enough for service reps to be efficient sales people—they also need to be capable of embodying and communicating the brand’s mission.
Why You Should Invest in Customer Service NOW
Exceptional customer service is the difference between surviving and thriving, and in our opinion it will soon be the only way to survive at all. Remember happy customers = more customers.
The 10 Best Ways To Hire For Customer Service (And Almost Any Other Job)
I (Shep Hyken) started to create a list of “Top 10” best practices for hiring the best people. Over the years (Mel Kleiman of Humetrics has) been kind enough to help me understand some of the best techniques for getting the best people. Some of his ideas have made their ways into my thinking, and therefore this article.
How To Avoid 5 Common Social Customer Service Pitfalls
Whether you’re perfecting your social customer service strategy or just starting out, you’ll want to avoid these common mistakes.
When you redirect a phone call, say this one phrase to the person on the line to improve customer service…
For more customer service tips, tools and best practices, follow Back To You Marketing on LinkedIn, Facebook or Twitter.