Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds.

So let’s improve your customer service.

Frankly, this may be the only compilation of customer service articles you ever need: The Ultimate Guide to Improving Customer Service

46 articles ranging in topics – understanding the value of customer service, knowing the trends, building a team, tips, tools, and both negative and positive real-world examples.

How to Succeed in Customer Service

Orange Index conference highlighted many of the ways brands and government can succeed with customer service. Winners of awards shared their insights and success strategies.

These Tools will help Startups Improve Customer Service in 2017

There are tons of tools that startups can use to help manage the customer service department. In the (article above, the author) looks at some of the best tools in the market to help startups streamline their customer service operations without breaking the bank.

Builder Works to Corner the Market on Customer Service

Profile of a Florida homebuilder who stresses strong customer service for the business.

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