Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds.

So let’s improve your customer service.

3 Steps to Delivering Superior Customer Service — Consistently

The idea of delivering amazing customer service is in the back of your mind, but at the end of the day, where do you start? Enter the Ruby Service Pyramid.

Building a Brand Through Customer Support

When a brand focuses on customer service and support, it has the greatest growth potential.

Six New Customer Service Tips to Share With Your Team

Get quirky, The Partner Technique and what in the world is a Lagniappe. (Is it even an ‘a’? Is it just ‘what is Lagniappe?’)

More Information, ‘Less’ Customer Service

How do businesses go about offering CS that doesn’t depend on the customers contacting them? (In the article above are) our favourite methods to help you provide CS information before you’re even asked.

The Real Cost of Customer Service

Always say… learn from other’s mistakes.

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