Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds.
With those humbling statistics in mind, here’s six great reads to help improve your customer service.
We’ll start with 16 Must-Know Customer Experience (CX) Statistics and what they mean for Your Business
The article includes a selection of customer experience statistics and their sources from around the world for you to answer that question authoritatively.
Black Tie Moving shared seven lessons from his moving company that any organization can consider implementing to take its customer service to the next level. Shep Hyken shares his ideas in bold, followed by his thoughts.
Customers have countless choices for nearly any product so businesses must put their best foot forward. Anticipating a customer’s needs is critical in any industry. Learn how to put your customer first so that they remain loyal in the long run.
Customers can reach businesses on multiple social platforms at all hours of the day. And if brands can’t handle this influx of messages, they’ll get left behind. To stay ahead of the curve, consider these five stellar customer service strategies you can steal from tech companies.
Unfortunately, most business owners today have little to no strategy when it comes to their customer support system, and unknowingly they end up shepherding new customers right into the arms of their competitors. For the business owner hoping to avoid a bad customer service disaster, the article has three mistakes to avoid.
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