Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds.

With those humbling statistics in mind, here’s 18 tips to improving your customer service and 5 mistakes to avoid.

See You at the Top: A Guide to Winning at Customer Service

Your business needs to win at customer service. The above article is a guide for succeeding at this important function.

Customer Service Is Ground Zero For Success

Try the eight best practices in the article above to make sure your company develops a ‘customer-centric’ focus.

A Recipe for Consistent Customer Service: 5 Key Ingredients

Giving teams a directive like delivering AWESOME customer service without defining it in a way that’s sustainable and scalable is not good enough. This is a recipe for inconsistency and consistency is the essential ingredient when we talk about great customer service. The article has five tips that will help you and your team achieve this.

5 Key Customer Service Mistakes You Need to Avoid

Given that customer service is so important, it is valuable to know some of the most common customer service mistakes. Customer service experts lent their expertise to Business News Daily and shared how to avoid them.

Finally, I enjoy the rants when professionals share their customer service experiences. When Customer Service Goes to The Dogs is such a rant from Malaysia and the cosmetic industry but transferable to any country and industry.

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