Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds.

If you’re looking to improve your customer service, this week, learn from Richard Branson, the banking industry and these 17 tips:

Richard Branson: How Virgin Avoids Delivering Stepford Customer Service

“Customers want service that’s delivered by a personable employee and tailored to the customer and the customer’s situation.”

Customer Service Lessons To Learn From The Banking Industry

A recent survey from Clarabridge on the banking industry is a customer service wakeup call for any and all types of business, in any industry. And, while the numbers shared below may not track exactly with your industry, many of them will, and the implications of the numbers surely do.

7 Rules for Exceptional Customer Service

Here are a few ways to improve customer services, shifting focus from quantity to quality.

5 Great Strategies To Improve Your Customer Service and Sales

(The author) share(s) five important customer service strategies (he) recently shared with the over sixty-person sales team of one of the largest manufacturers of pallets in the US.

The Five Essentials of Great Social Customer Service

But what do (customers) expect to achieve when contacting brands on social media? What can brands do to make things right when problems occur? What are our expectations?

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