Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: Why the need to focus on customer service? Poor Customer Service Costs Companies $75 Billion Per Year, Study Finds The foundation of customer service success? Listening. Here’s why. You may be proficient in your line of business, but proficiency is useless unless you start to listen to your customers, determine their problems, develop a set of reasonable solutions and then execute and deliver them. Did Customer Service Help Chewy Rake In A Hefty Price Tag? Chewy hangs its… 

Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: Why Good Customer Service Is Imperative For Business Success In order to satisfy and build loyal customers, we need to start inside out. We need to build a culture of excellence within our team so that they serve with passion. The Five Keys To A Better Customer Service Strategy In the world of business, it is not so much what you offer that counts but how you offer it. The above article has how you can create a… 

Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: Five Ways To Improve Your Customer Service For Little Or No Money Five highly effective, low- or no-cost ways to amp up the quality of your customer service experience. Classic Customer Service Techniques That Still Deliver Today Keep your customers coming back for more with these classic customer service techniques that still deliver today. Excellent Restaurant Customer Service Drives Customer Loyalty While written for the restaurant industry, any industry can adapt these customer service tips that will inspire customer… 

Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: 4 Customer Service Myths That Are Holding Your Business Back There are still a lot of misconceptions about how to handle different situations or how certain scenarios could play out. Above are four of the most damaging customer service myths that are affecting businesses today. Identifying Customer Service Pain Areas and How to Solve Them In the article above, the customer service pain areas of the customers – some pressing issues, urgent needs and what could be the… 

Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: A Checklist for Superior Customer Service When your goal is building a world-class customer service organization delivering superior customer service, checking these items off this top 10 list will be especially gratifying. 10 Effective Ways To Transform Your Customer Service And Customer Experience 10 truly transformational steps that Micah Solomon often suggests to clients (as a customer service consultant), that can make deep and lasting change for your company or organization. Empathy – A Two-way Street in Customer Service… 

Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: Bad Customer Service Ruining Shoppers’ Lives New survey – 68% of consumers are fed up with poor customer service and they would buy more from brands if they upped the customer service experience. How LEGO Customer Service Wins Back Upset Customers: A Simple Recovery Approach Works Wonders How LEGO brings a customer closer to the brand with a simple customer service letter. What’s the Cost of Disconnected Customer Service? If customer service is disconnected from the rest of… 

Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: 4 Trends Customer Service Teams Are Using to Kill the Competition Forget the sales pitch at the end of the article, focus on the four trends savvy customer service teams are actively embracing to create an outstanding customer experience, bring in more revenue, and create repeat business. Baby Steps: Make These Simple Changes To Improve Your Customer Service The items on Micah Solomon’s list are all small or small-ish, they’re far from trivial and they’re all worth undertaking!… 

Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: To start, on the chance you’re not sure about what customer service is anyway, here’s a nice overview from SalesForce. And why the weekly focus on customer service through these posts? Survey: Very Few Consumers Report Excellent Customer Service So let’s improve your customer service… Customer Service: ‘It’s all about establishing a relationship’ Building relationships is not difficult if you treat your customers like you want to be treated. The businesses that have the best customer service will… 

Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week: To start, why do we need to keep a focus on customer service? Only 9 Percent of Consumers Say They Always Receive Excellent Customer Service Survey findings from a group of 500 consumers… Top 3 Tips To Create a Strong Customer Service Team Three tips to build a better customer service team, and to add to a brand’s overall customer service experience. How Southwest Airlines Keeps The Romance Alive With Its Customers Shep Hyken shares customer service…