Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds.
Here are tips to help you improve your customer service, increase your customer’s experience satisfaction, retain business and loyalty:
Include Customer Service in Spring Cleaning
How do you assure every customer leaves your establishment with positive connotations to your business? When in doubt: practice patience, kindness, and empathy.
Is Customer Service a Key to Content Marketing Success?
Often, successful content marketing relies most heavily on content created by your customers, rather than by your brand. Columnist Rachel Lindteigen explains how excelling at customer service should be part of your content strategy.
Millennials Are Even Grumpier Than Boomers When It Comes to Customer Service
Millennials are really good at complaining, too. In fact, millennials are even bigger complainers than baby boomers–the US’s “me” generation—according to a new study.
Mom-and-Pop Shops Say It’s All About Customer Service
Big-box stores can’t offer the personal attention, the warning, ‘Be careful of this or that so you don’t explode or electrocute yourself,’ stuff like that.
Customer Service That Creates Raving Fans
(Replace “boating” with your industry and) create a customer who is so overwhelmed by the great customer service they receive that they can’t help but shout from the rooftops about it.
Why Customers Don’t Give You Credit For Your Great Customer Service (And What To Do About It)
Here are some suggestions for what to do if you feel you’re not getting credit for the level of customer service that you’re providing.
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